Customer StrategyBest seller

Jobs To Be Done

Break your customer's problem into the functional, emotional, and social reasons they actually buy.

An install-ready Codex skill for turning customer interviews, sales notes, support tickets, reviews, founder assumptions, product ideas, or offer notes into a clear Jobs To Be Done map. Use it to identify functional jobs, emotional jobs, social jobs, pains, gains, current alternatives, switching triggers, hiring criteria, firing criteria, messaging angles, product implications, and validation questions.

What comes inside

Everything needed to install the skill and run the workflow cleanly.

SKILL.md with YAML frontmatter, trigger description, workflow, output format, quality bar, and checklist.

agents/openai.yaml for OpenAI agent configuration.

References for context intake, workflow execution, and output structure.

Install and onboarding docs for a clean Codex setup.

Editable workflow files for repeated runs.

Output template for polished final reports.

Scripts for workspace creation, validation, and report building where useful.