Refund Policy

The short version

CodexSkills.ai sells downloadable digital products. Because access is delivered immediately after purchase, all sales are final and non-refundable.

If something feels off, email us. We are generally happy to help, clarify, resend access, or offer a courtesy coupon code for a future purchase when it makes sense.

Why purchases are final

Each pack is a ZIP folder of markdown files, examples, references, onboarding notes, and install-ready workflows. Once a download link is delivered, the files can be accessed, copied, edited, and reused.

That is why we do not offer buyer-remorse refunds, accidental-purchase refunds, unused-file refunds, or refunds after the files have been delivered.

What we will help with

If you run into a real delivery or access issue, contact us. We can help with:

• Missing download emails.
• Expired or exhausted download links.
• Wrong email address issues when ownership can be verified.
• Damaged ZIP files or broken downloads.
• Questions about what was included in the product.

Courtesy coupon codes

We do not promise refunds. We may, at our discretion, offer a coupon code when a customer reaches out in good faith and the situation calls for it.

Coupon codes are not guaranteed. They are a support gesture, not a refund policy.

Chargebacks

If there is a problem, contact us first. We keep order records, product descriptions, delivery logs, and download-token records so we can resolve legitimate issues quickly.

Contact

For download help, purchase questions, or courtesy coupon requests, email [email protected].